FAQs

What do I use Instawash For?

Instawash offers two main services: (1) Dry Cleaning and (2) Wash & Fold. You can use both services together or just one at time as you prefer.

How does Instawash Work?

We are here to make your life easy. Everyone hates doing laundry. With Instawash, you can get your laundry done from your phone with just a few clicks. Schedule a wash on our app, and our valet will be at your door to pickup your laundry. You can sit back relax now. You can check the status of your laundry on your phone. Once its ready we will drop it off at the time you scheduled it. Isn't that easy? Try our app and let us know what you think.

How do I schedule my first pick-up?

Just sign on our app using Facebook or you can create account with us by entering your email. Once you login, you can schedule your first wash. You can enter your address or even multiple addresses and schedule the time. We will be at your doorstep to pickup your dirty-laundry.

I want to schedule my first pick-up – when does Instawash valet come by?

We do pickup Sunday-Friday between 7am-11am and 7pm-9pm in the evenings. We get your clean clothes back to you in 24 hours. We can do drop offs in the morning 7am-11am and evenings 7pm-9pm. We also provide same day service for Wash & Fold.

What is your service area and are there any delivery restrictions for certain areas?

We provide full service to most of San Francisco.

Do you offer next day service?

Yes we offer next day service for wash and fold. We also offer same day service for wash & fold for no extra cost. For dry cleaning, we need 2 days to deliver your order.

Do you wash my order with other orders?

Absolutely not. All orders are washed and dried separately.

What kind of special garment care do you provide?

We will drip dry clothes which are separated and labeled as such. We will treat stains if they are clearly marked with a label. If you have any other requests, please call and ask. Additional charges may apply

Do I get Instawash laundry bags for my clothes?

Wash and Fold: place your laundry in one or more of our bags for pick-up. If you are a first-time user, put your clothes in a large bag such as a plastic trash bag and we will return it to you in one of our nylon laundry bags. Don’t use a hamper please! Also please label each bags clearly according to what service you want to get done e.g. if the clothes need to be drip dry, dry cleaned or wash & fold.

Do you do alterations or garment repair?

Absolutely. we can do simple repairs on most garments like replace broken buttons and repair simple tears. Pricing varies based on repair.

Can I provide special instructions for my clothes?

Yes you can, we have a 'special instructions' tab in our app, but if you missed that, you can always let the Wash App valet know during pickup. This includes specific detergent and using non scent softeners.

How do I pay?

You will be asked for your credit card once you place your order. You will be charged once we complete doing your Laundry.

Do I have to be home when you come by?

You do not have to be home. You can give us instructions on how we can deliver it to you while you are not home.We also accept your keys, just hand it to our driver once he comes to pick it up.

Does Instawash provide eco-friendly service?

Instawash uses organic detergents. We use high grade machines which conserve water and are environment friendly. We are the only diamond certified laundromat in entire SF. We give environment friendly bags free of cost once you an place order.

How do you drip dry clothes?

Clothes that are drip dried are hung up to dry and returned to customers on wire hangers. We can’t guarantee that the clothes will be dry when they are delivered back, so please take them out of the protective plastic when they are delivered so they don’t mildew. Also, drip dried clothes are generally more wrinkled than clothes that are folded and the hangers, can cause some minor wrinkling too.

How do I contact Instawash?

You can always drop us an email at info@instawash.us or call us at 800-403-7631